FAQ

When will my order get to me?

Well, that depends...

Please note that we are located in CANADA! For our U.S. customers, this means that it will take longer than you are used to. This is because we send our packages across the border once a week with a transit company, so our lead time is always 1-2 weeks, plus the shipping time. 
**At this point in time, any orders placed by 6pm CST on Monday will arrive at the USPS office on Friday. These days are subject to change, and are to be used as a guideline. So if you place an order on Tuesday, chances are that it will only be shipped 10 days later.
**If you need your order by a certain date, always contact us first to see if we can make it happen.

If you would like to ship Priority, please choose Priority shipping. Please do note that Priority shipping does not come with a time guarantee, but it is generally faster than First Class. 

Please note that because we use a different site to print our USPS labels, it may take a day or 2 for your package to actually get to the USPS office. If you enter your tracking number and it doesn't work, this is why. 

We will ship with USPS First Class Mail Parcel whenever possible. Shipping will be the least expensive service available. 

Canadian orders will be shipped with Canada Post.

Please contact us BEFORE ordering if you would like your order insured or if you'd like to get it faster.

>>Please ensure that your address is correct! We cannot contact everyone to verify that they've entered the correct address, so please check it. 

>>Duty, customs, and brokerage fees are the responsibility of the buyer.
If you are in the U.S. and you have not received your order after 28 business days, please do contact us. If you are anywhere else in the world, it's approx. 36 business days.



Do you do custom orders?

We love to work with you to create a customized item, just for you!
At this time, we are only accepting custom orders with text on them, no graphics or photos. 
Occasionally we do receive questions regarding colours. 
The technique we use is an ink transfer, and at this time we only use black ink. 
So the colour options for our blocks are: 

  • Distressed Black (with the brown stain showing through the "hollow" letters. The amount of distressing varies.) 
  • Medium Brown stain (with black letters)
  • Aged White (with black letters). This is not really white-white, as it has been painted white, sanded, then stained a medium brown.
  • Stone Grey stain (with black letters). This is a super light stain, more like a grey wash.

 

Why is my USPS tracking number not working?

We print our USPS shipping labels via a third party website, but as soon as they are printed, you may receive a message that the order has shipped, with a tracking number. 
BUT.... we print them 1-2 days before they actually arrive at the USPS office to be entered into the system, so please try again, if it hasn't been 2 days. Thanks!!